External Speaker

[Rsad]

I've used my JBL External Speaker for my audio for the past two years without issues. For the past month, I can no longer do so. The speakers come up as an option. I can even see the volume increase and decrease when I touch the speaker buttons, but no Audio.I play music and movies on my laptop ... no issues.I try to use it in a Zoom Meeting,... NO AUDIO. Thoughts?

[MGSR]

Hello @Rsad,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for troubleshooting audio issues. 

Let us know if this helps or if you need further assistance.

[Eliot]

hi @Rsad 

what model jbl speaker are you using?  Is the connection bluetooth or usb?

do your jbl speakers have the current firmware?  you can upgrade jbl firmware using jbl app.

Upgrading the software on your PartyBoost or Connect+ Speaker

what make, model, and operating system is on your laptop?

do you have the latest version of zoom workplace installed on your laptop?  For windows, the latest version is 6.3.11 (60501).

assuming you are using bluetooth, pair your speaker with your laptop. 

select your jbl speaker on the zoom meeting audio settings.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot