Exceeded Limit Recordings Not Found

[here2there]

Apparently we have exceeded our cloud recording limit. So, the recording is not located among the recorded meetings and also the record of the meeting is not in the list of previous meetings. Is there a way to locate that recording or did it not ever get recorded?

[Ray_Harwood]

Hi, @here2there –

Please refer to this answer provided to a similar question yesterday:

https://community.zoom.com/t5/Meetings/Exceeded-your-cloud-recording-storage-recording-limit/m-p/480...

[here2there]

I saw that post but I still don’t see whether it’s possible to recover a recording that isn’t listed on the recorded files list. 

[Ray_Harwood]

Sorry about that, @here2there …

I’m assuming you’ve followed the normal process of checking Trash, as outlined in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/216378863-Recover-a-Deleted-Cloud-Recording

Unfortunately if it’s not in either of those places, it’s no longer available. 

I found this article that has some additional info:

https://support.zoom.us/hc/en-us/articles/4414397195277 
… especially:

[here2there]

In the post you first linked to the response says that nothing will be deleted. Is that true or has our recording been deleted?

[Ray_Harwood]

Someone else said that, and while I think it’s probably true, I’m not sure 100% that nothing will ever be deleted. 

The volunteers in the Zoom Community don’t have access to account information or ability look at details of what might have happened to your recordings. i recommend you submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new