Error reading "This recording does not exist 3,301"

[andreaalexander]

Hello, I have been trying to access recordings on the cloud and I get the above error message.  I'm getting this message for new recordings, and also for old recordings that I have previously been able to access.  I checked my account and I have heaps of storage left on my cloud.  I'm not doing anything different to what I have been doing for the past few years.  I have checked the trash and the files are not in their.  The files are visible, but I just get the error code when I try to view. 

[ZoomZoom]

Hi, Andrea.

That error usually indicates that the recording was deleted. What do you mean by the files are visible? Where are they visible?

I would advise you to contact Zoom Tech Support, as they will help you with this issue.

[lachlanwhite]

Hello, I'm getting the same problem The account is set to auto record and says it is recording. Then I receive an error 3,301. This is immediately after receiving the email saying the recording is ready: https://www.loom.com/share/dc126be9fdb8476294f086d8cd6840b0. Recordings have not been working since 26th June