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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Error 403

JayTufele9
Newcomer
Newcomer

‎2023-02-01 10:32 AM - last edited on ‎2023-05-30 01:42 PM by Community Moderator | Employee

I have a Zoom account and recently re-installed Zoom on my laptop but am getting Error 403: app_not_configured_for_user when I try to access a meeting link.   Some internet posts say this means my account is not active (paid for?) but I am on my home laptop.   Ideas?

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sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-02-01 01:01 PM

Hello,

 

If you are receiving Zoom Phone error 403: Your account is inactive. Please contact admin., this means that there might be a problem with your account license or calling plan.

Contact your Company Zoom Phone admin for help. The admin may need to assign a Zoom Phone license or calling plan.

 

Link: https://support.zoom.us/hc/en-us/articles/5876223217037-Zoom-Phone-error-403-Your-account-is-inactiv...

 

If this helps, please accept the answer as an accepted solution.