Eraser & Textbook suddenly popped up when share screen

[PN99]

Hello,

I am using the latest version of Zoom Workplace (annual subscription). When my client shares their screen and I write on it using an iPad, they often encounter a textbox or eraser tool popping up unexpectedly. When that happens, they can't type or write anything. This issue persists until the client stops and reshares the screen. Could this be a glitch?

Hope to hear from you soon.

[emilyocotillo]

I'm having the same issue! I've been on multiple trainings lately and the text box and eraser keep popping up. I can not figure out what I'm doing to make it happen. Any guidance?

[MGSR]

Hello there!

I'm sorry for the late response and welcome to the Zoom Community!

A new update has been released with the version 6.1.1 that addressed minor bugs.
Kindly update your app and if the issue persists, please let us know. 

Have a great day!

[charlesfree]

I verified I am using version 6.1.1, but I am still seeing this issue.
When it happens, I can't seem to get control back without stopping and restarting share.

I am not seeing any controls on the zoom bar that will fix this. Clicking on annotation mode button only gives me the drawing icon instead of the eraser or text box.

Until this is fixed, is there a way I can get out of this mode without re-sharing?

[emilyocotillo]

Hello,

This happened to me again on Wednesday. It appears to be due to key strokes, but I can't figure out what key strokes. 

[MGSR]

Hello @charlesfree, and @emilyocotillo,

We're sorry for the inconvenience.

Currently, we haven't been able to reproduce the issue on our side. We are looking into it further and will update you as soon as we have more information.

For now, thank you for your patience.

[Khirschmann]

Is there a keyboard shortcut to use the annotation toolbar?  It's not listed, but I've had three different people share their screen with me, and while typing in an online form the cursor suddenly changes to the eraser.  They tell me they didn't do anything, but I'm guessing they either hit a key combination, or touched the trackpad accidentally which was read as a gesture.  Is there any possible gesture or key combination that could turn on the eraser tool in the annotation toolbar?

[Khirschmann]

I am having this problem as well with some of my users that I support.  When having them share their screen with me, suddenly the eraser or a text tool cursor will appear.  The users don't see an annotation toolbar and have no idea what they did to cause the cursor to change.  There must be a key combination or a gesture that's causing it, but I can't find information about that in Zoom's support documents.  The only way to resolve the issue is to end the share and then restart it.  But I have one person in particular that keeps doing it over and over and she has no idea why.  I can't really help them because I don't know either.

[johnabraham1122]

It sounds like the Eraser and Textbook tools appeared unexpectedly during screen sharing. This could be due to a software glitch or unintended input. Try restarting the screen share or checking your settings to prevent this from happening again. Let me know if you need further assistance!

[Khirschmann]

This is not a helpful response.  It happened with three different people.  It's not just a glitch.  And yes, stopping the screen share and starting again resolves the issue, but this is not a solution, it's a workaround.  What settings do you suggest checking that would impact this issue?