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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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RickyF23
Newcomer
Newcomer

‎2025-06-24 02:20 AM - last edited on ‎2025-08-01 02:46 PM by Community Moderator | Employee

I recently upgrade to a Zoom license in order to be able to use the remote control option for users at my job. However, when a user shares their screen, I don't see that option. I have looked at all the settings and turned on what, I think, is necessary and what another licensed user has, and can use the remote control option, but it still doesn't appear. What setting or option am I missing?

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storyhub
Community Champion | Customer
Community Champion | Customer

‎2025-07-03 09:36 PM

This feature is only valid for certain devices. What device and OS is at the other end?

If this works please click accept as a solution.

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