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Enable live transcription not visible

aaronstockwell
Newcomer
Newcomer

‎2021-08-21 03:47 PM - last edited on ‎2024-02-07 01:59 PM by Community Moderator | Employee

I have completed the following steps to enable live transcription. Screen Shot 2021-08-21 at 6.35.05 PM.png However, when I log into the the desktop client, and I click the button where enable live transcription should be, it is not an option. This is happening on both a MacBook Pro, running Big Sur, 11.4, and zoom 5.7.5. and a Mac Mini M1, running 5.7.5. Any advice would be appreciatedScreen Shot 2021-08-21 at 6.43.18 PM.png

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DeniseLahat
Community Champion | Customer
Community Champion | Customer

‎2021-08-22 08:27 AM

I would check that its enabled both on Admin Settings and Personal settings.  Also pls confirm that you have a Pro licence on your account.

 

Denise Lahat
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