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Do I lose my recordings when I stop paying for my suscription?

GabyAlarcon
Newcomer
Newcomer

‎2023-04-06 10:00 AM

Hello, I return back to my ZUMBA LIVE classes and I cancel my subscription.  Do I lose my recordings?  Can I retrieve them in any way?

 

Thank you very much!

 

Gaby

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3 REPLIES 3

ZoomTestKitchen
Expert
Expert

‎2023-04-11 06:11 PM

As I understand it, when you cancel your subscription you lose access to your recordings. Free accounts don't provide cloud recordings. I believe they stay in the cloud for 30-days, so if you subscribed again within that amount of time, you should be able to retrieve them.


If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


willjoe2442
Contributor I
Contributor I

‎2023-04-12 12:48 AM

 Unfortunately not. With the free Zoom plan, you can only store recordings locally (on your computer or hard drive

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parajeev
Newcomer
Newcomer

‎2023-06-05 04:56 AM

If i resubscribe to zoom pro after 30 days, will i be able to access my cloud recordings?Any chance I can retrieve them?

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