Distorted Video

[Aubxander]

I'm struggling with my Zoom meeting video. When my computer initially signs on to a Zoom meeting, my camera will flash excessively, and sometimes will display the other participants' video screen. I would love to get some assistance with this, even if it means I need to fix something on my computer hardware side. Thanks!

[RN]

Hi @Aubxander can you please share the version of Zoom you are currently running? Suggest if you are not updating running Zoom version 5.13.11 (16405 Release notes) and anything below that, I would suggest updating your Zoom client. If that didn't fix the issue, suggest attempting to disable any advanced video settings, specifically video de-noise in the advanced video settings on your Zoom desktop client (pic1:Windows, pic2:Mac). 

[RN]

Hi @Aubxander just checking in on my reply! Were you able to resolve this?

If so, great! Do you mind sharing how you resolved?

If not, I'd love to help further troubleshoot!

[Aubxander · Accepted solution]

Update seems to have solved it, thanks.