cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Distorted Video when joining meeting through Edge Browser

dbrautigam
Newcomer
Newcomer

‎2024-03-14 10:37 AM

I am an IT manager with multiple PC's that have this same issue on all of my networks, Multiple PC's & Locations.

When joining a meeting via Edge through the browser the video is distorted w/ pink lines.

Even when the video is minimized to a small thumbnail - same issue.

Tried adding the zoom edge add-in & it made no difference.

Joining meeting via the downloadable application is NOT an option.

I DO NOT allow my users to download & install applications - Users MUST join via the browser.

an alternative browser - such as Google Chrome is also NOT an option.

I have screenshots available, but no way here to upload them.

Topics:
2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

‎2024-03-15 06:29 AM

Is this the case for all versions of Edge or just a recent release? Can you confirm you're currently running latest?

0 Likes

dbrautigam
Newcomer
Newcomer
In response to bstrelko

‎2024-03-20 05:27 AM

I have reports of this occurring in : September '23, October '23, February '24 & Latest Martch '24.

Except for the most recent, Not 100% positive of all the Edge Versions that were installed, But I CAN say that they were using the latest release at THOSE times. My original Post was using Edge version 122.0.2365.92.

0 Likes