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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Difficulty showing MP4 short videos - screen sharing

paulf101
Newcomer
Newcomer

‎2025-03-25 02:39 PM

I am trying to show a 4 minute mp4 video with sound to a group of people via screen share (as part of a workshop/lesson) The video is stored on my google drive and  i play it off there and hit screen share. 

 

It is clear for me but glitchy, very glitchy, for the rest of the group.

 

Any ideas?

 

Thank you 🙂

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Vinnie
Community Champion | Customer
Community Champion | Customer

‎2025-03-25 08:15 PM

Hello @paulf101 
There could be many things from Internet Performance, Computer resources, or maybe you have a settings in your Zoom App limiting the Frame-Rate; I would recommend try something, and check a few things.

  1. Download the Video locally to your computer, and play it from there to verify if it makes any difference.
  2. Check in your  "Zoom App > Settings > Share Screen > Advanced > Limit your Screen shared to 'x' frames-per-second" is disabled.
  3. While in a Zoom Meeting, and before sharing anything, check in your "Zoom App > Settings > Statistics" to verify how it your Overall CPU and Memory utilization:
    • if it shows a warning (Yellow, Orange or Red), computer resources could be the culprit of your issue.
    • Check also the other tabs (Audio, Video, Screen Sharing, and make sure you have barely any packet loss (if anything);  also any  value of Jitter over  40-50ms is problematic and also most likely the cause.
  4. Now, Start Sharing and Play the Video, and to the same checking done on the previous Step 3 and verify the values, including 
    • Results values shouldn't be too apart from the previous test.

Let us know how it goes.

 

Vinnie

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