Dell 5550 Laptop Camera does not work in Zoom. Works everywhere else, just not Zoom

[Jimtech]

Dell 5550 Laptop Camera does not work in Zoom. Works everywhere else, just not Zoom

Windows 10 22h2 no new updates available

Zoom 6.1.0 (41135)

Works on Teams

Works in Camera App

Works in Webex

Works fine Teams on the web

When going to video settings in Zoom, camera has no activity light and just shows grey box.

"Integrated Webcam" is Shown

Uninstalled Zoom completely. Reinstalled it.  Same issue.

Uninstalled zoom using "Clean Zoom". reinstalled it. Same issue.

Confirmed privacy allow camera/mic settings in windows privacy settings

Deleted camera from device manager, rebooted and had it reinstall.. same issue grey box in zoom.

Camera works, just not in Zoom

[Jimtech]

ran dism /online /cleanup-image /restorehealth

reboot

same grey box issue, camera works in other applications, just not Zoom

[Jimtech]

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407

After installing the older version of Zoom (windows7 64-bit), from the link above. The camera works just fine in the older version.

What happened?

[Jimtech]

After allowing the program to update to 6.1.0 (41135)

The camera is no longer working in Zoom.

[Jimtech]

Versions before Zoom Workplace work with the camera. If I upgrade to Zoom Workplace, the camera no longer works.

[MGSR]

Hello @Jimtech 

Welcome to the Zoom Community and thank you for your contribution.

I'm sorry for the late response. Please update your Zoom App to the latest version 6.1.1 and follow the steps on this article in troubleshooting your camera issues. 

Let us know if you need further assistance. 

[KaneZhu]

Hi @Jimtech, can you try switching to different Video Capturing Methods under Zoom settings -> Video -> Advanced to see if it helps?

[pjrose]

I didn't use zoom since last year or more. I installed the latest, 6.2 on Dell 5540, joined a meeting, saw the cam light blink and go off. Had to restore/fix seetings in MS Teams, my WIN10 for integrated cam.  Zoom settings all tested checked, recognizes integrated cam, cam does not work. Spent lot of time looking, trying, no solution, even Advanced video cam settings change do not help.

[MGSR]

Hello @pjrose,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the late response and the inconvenience you experienced.

There have been issues with the integrated camera having issues in some Dell laptop models; this should have been fixed on the 6.2.0 update. Kindly update the Zoom app on the affected device and let us know if you need further assistance.

Thank you and have a good day.