Cutting in and out despite good wifi connection

[sistya]

I have had issues with this for months and don't know what to do.  I will be in therapy and it will cut in and out every 5-10 seconds making it impossible actually to do therapy. I thought it was my wifi for the longest time because I would switch to my phone and use my data and it would be fine. Then I tried a speed test on my wifi because my dad is a computer programmer and works from home so he needs very high-speed internet to do his work. The speed test returned as expected very high (he pays a lot for good wifi). So then why am I having these issues I am so confused about how to fix this. 

[ZoomTestKitchen]

Unfortunately, it's not only about the amount of bandwidth speed. There is also network jitter that can get in the way, along with Wi-Fi itself was not originally designed to carry audio/video, it was designed to carry network packets of data. Data can arrive at its destination out of sequence, delayed, etc. and it still consider it a job well done.

Audio and video on the other hand are highly dependent on timing and order. Recommended practice for the most dependable video conference connection is to be hard-wired to your network. This isn't always convenient but it is definitely worth at least testing by running a long network cable to your router to see if it fixes the issues. 9 times out of 10 it will.

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