Connection issues with new router

[JeffS]

I can't access meetings since I put in a new router.  I get the 5003 error which refers to connectivity issues.  I have no problem reaching anything else online.  Any thoughts?

[Rupert]

Hi @JeffS 

What other components do you have in your network?

Do you have an ISP-modem also, and then your new router? Do you have any additional routers, switches, or wireless access points anywhere on your network?

Are you able to login to https://zoom.us/profile

Rupert

[dtnvgoo]

Dear Rupert,

I can login to my profiles, but I can't connect to any meetings since last night. My firewall settings have not changed, and my internet connection is stable.