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Cloud recording

Puspo_rini
Newcomer
Newcomer

‎2021-09-27 01:42 AM 

 

I am the host at the zoom meeting. I chose cloud records. My zoom account is licensed. The meeting lasted 1.5 hours, but only 38 minutes recorded in the cloud. Why is that? what's the solution? 

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2 REPLIES 2

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-27 05:21 AM

What is the file size of the recordings made. The default cloud storage limit is 1GB. Did you reach this limit maybe?

 

How many people were in your Meeting?

 

 

 

 

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Puspo_rini
Newcomer
Newcomer
In response to Rupert

‎2021-09-27 04:54 PM

It was only 31 people in my meeting, Sir.
the file size of the recording is only 502 MB.

what's the solution for this case?

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