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Cloud recording still processing after 24 hours, tpo long

Kru
Newcomer
Newcomer

Kru_0-1658037468876.png

Recorded on  yesterday.
The meeting ended but the cloud recording alway show still processing recording.
How long its to finish?

5 REPLIES 5

meliclases
Newcomer
Newcomer

Same thing happened to me last week. I had a 3 hour meeting, ended by 12:30 in the afternoon and the video was ready by 10:00am the next morning, almost a whole day processing. 

It's finished automatically?

Yes, I received the email with the notification that the video was done, as usual

JimmyWick
Participant
Participant

It does happen sometimes.

Zoom has indicated that processing times for Cloud Recordings can typically take 24-72 hours to process.

You can try to reach out if your recording is still processing a week after the meeting/webinar.

 

Regards,

J wick

agiser
Newcomer
Newcomer

They should warn us in advance that their service has severely degraded!!!! I have used zoom for years, since it was fairly new and I never waited more than 20 minutes for processing. What good does it do to warn us afterward? I am leading a 5 day program, and people who missed today need to see the video. This is costing me goodwill and a lot of lost business