Cloud-based recording Disappearing

[jgrzywacz]

I am with an academic institution that offers an Enterprise version of Zoom, which I access through Google Chrome on a Mac.  My default settings are to record every meeting in the cloud.  However, I noticed today that all my meetings are "disappearing" and I cannot find a "trash" icon on the web-based view to recover.  Has something changed recently?  Can someone help me find my "lost" recordings?

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @jgrzywacz.

I’d recommend contacting your organization’s Zoom Admin. Chances are they have implemented a deletion policy that automatically deletes Cloud Recordings after a certain number of days, to reduce costs of file storage on Zoom. 

[jgrzywacz]

Many thanks!