Cloud-based recording Disappearing

Forum|Forum|1 year ago
June 10, 2024
2 replies
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I am with an academic institution that offers an Enterprise version of Zoom, which I access through Google Chrome on a Mac. My default settings are to record every meeting in the cloud. However, I noticed today that all my meetings are "disappearing" and I cannot find a "trash" icon on the web-based view to recover. Has something changed recently? Can someone help me find my "lost" recordings?

Recordings

Best answer by Ray_Harwood

Welcome to the Zoom Community, @jgrzywacz.

I’d recommend contacting your organization’s Zoom Admin. Chances are they have implemented a deletion policy that automatically deletes Cloud Recordings after a certain number of days, to reduce costs of file storage on Zoom.

Ray_HarwoodAnswer

Community Super Champion | Customer

Welcome to the Zoom Community, @jgrzywacz.

I’d recommend contacting your organization’s Zoom Admin. Chances are they have implemented a deletion policy that automatically deletes Cloud Recordings after a certain number of days, to reduce costs of file storage on Zoom.

J

Jaz8

Newcomer

I have a personal Pro account. I too cannot find the Trash icon in "Recordings & Transcripts" in order to retrieve a deleted recording (within 7 day period). This is true for both "Cloud Recordings" and "Computer Recordings." Yet Zoom has an instruction page telling us to go to Records and see a Trash icon in the upper right. So, if the lack of such icon suggests that my Settings are wrong, how do I seach my Settings to find any toggle that will allow me to retrieve deleted recordings? Zoom's detailed instructions for how to retrieve recordings seems to have left this salient step out.

J

jgrzywaczAuthor

Newcomer

Many thanks!

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