Get work done more efficiently with Zoom AI Companion. The AI Companion Onboarding Center is now live!
Learn moreEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2024-04-20 02:10 PM
I had a zoom session yesterday that I recorded to the Cloud. After processing, I got the shareable link so that recipients with the link can view the recording. I was alerted that it resulted to a 400 Error Bad Request. I tried to copy and paste the url in a browser and got the same error even if I am logged in to my zoom account. I tried to use the chat to submit a ticket to support, but the chat does not have a way to submit online to support. The only other option was to do a live chat with a support agent, which my plan does not include.
That is just poor customer service, IMO. Who configured this support process that does not allow submitting a ticket online instead of a live chat? It's definitely not urgent and I and just download the file, then upload to youtube, but that just means I am not able to take full advantage of my paid plan, right?
Next time I won't ever use the Cloud recording feature. And I might just consider using the unpaid version of zoom...
2024-04-22 04:37 PM
Welcome to the Zoom Community, @SFSolEng.
There is some information in this Zoom Support article about sharing Cloud recordings which might be helpful to you:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067567
If you are unable to get the link working, you should be able to enter a support ticket. Log into the Zoom Web Portal (https://zoom.us) then over to https://support.zoom.com/hc/en/my-requests?id=request_list. Then locate the blue "Submit a request" button". (This assumes you are still a Licensed/Paid user; support tickets are not enabled for Basic/free accounts.)
2024-08-09 05:22 PM
This problem with bad link for the recorded content appears to be a new phenomena. We have been using the cloud recording and sharing the link for the last four years with no problem! I just had a similar problem yesterday. It seems to be an intermittent problem. The same link works, and then once I try the same link it does not work. I think Zoom developers need to address this!