Client getting constant Update Required notification

[Zoom91]

I work for an MSP and we have a client that gets a frequent Update required - You must update to the latest version of Zoom to join this meeting.  Contact your IT admin to update screen.  We have tried multiple times to uninstall Zoom and re-install the latest version.  The update screen always come back.  The last time we tried the re-install we made sure to check the auto update box.  Screen came back.   We checked with Threat Locker, and they did not see any instance that Threat Locker is blocking the auto-update.  If she tries to join from browser it doesn't allow her to join.  

I was wondering if anyone had any suggestions?  Thanks!

[JAS8888]

The Administrator of the hosting account has activated or checked off "Require users to update the client" feature and locked it as a requirement. The only problem is sometime the version they have checked off is not yet available in the respective "App" or "Play" store. 

Another problem is sometimes a newer version is in the App or Play store but not available for the Administrator to check off as "Required'".

Both these problems must be resolved by Zoom doing a better job tracking the status of when they ARE actually available and only then allowing Administrators to check them as required.

[JAS8888]

The Administrator of the hosting account has activated or checked off "Require users to update the client" feature and locked it as a requirement. The only problem is sometime the version they have checked off is not yet available in the respective "App" or "Play" store. 

Another problem is sometimes a newer version is in the App or Play store but not available for the Administrator to check off as "Required'".

Both these problems must be resolved by Zoom doing a better job tracking the status of when they ARE actually available and only then allowing Administrators to check them as required.

[JAS8888]

Regarding the “Require users to update the client” feature: The “Latest” version (6.0.2) of Zoom Workplace has been available in the Apple App Store for 3 days yet is not yet listed as the “Latest” under “Require users to update the client.” There, the latest is 5.17.10(13871).

At other times “Require users to update the client” has listed a more up to date version than is currently available in either the App or Play Stores. If an administrator selects that premature version posting, an end user Zoom accounts will prompt them to update when they try to join that meeting. It will try endlessly to update to it even though that version is not truly available in the App or Play stores!

[JAS8888]

The bottom line is that Zoom should not post anything as the “Latest” version in “Require users to update the client” until it is the “Latest” version in their respective App or Play Stores!