cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Cannot start video

alexifranco
Newcomer
Newcomer

‎2024-08-06 12:37 PM

Issue

The end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment.

 

When they try to start a meeting, they receive the following error:

Cannot start video
Failed to start the video camera. Please select another video camera in Settings.

 

Troubleshooting performed

  • Camera works fine in Windows, Google Hangouts, Slack, etc.
  • Downgrading to Zoom v5 works fine


Questions

  • Does Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.
  • Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.
Topics:
0 Likes
0 REPLIES 0