Cannot see participants (including me) in meeting even with video ON

[huntedtreasure]

When I host a meeting I do not have this problem.

When I join a meeting all of the participants and myself are seen as black boxes - even though video is ON.

I've gone through all my settings and the community... and what I'm seeing tends to focus on this happening during screen sharing. I cannot see a screen share OR any of the participants at all during the meeting from the moment I join.

Any suggestions? I've updated zoom and my computer.
Thanks!

[MGSR]

Hello @huntedtreasure,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article on for troubleshooting black/grey boxes over screensharing.

Let us know if t his helps or if you need further assistance.