Cannot see participants (including me) in meeting even with video ON

[huntedtreasure]

When I host a meeting I do not have this problem.

When I join a meeting all of the participants and myself are seen as black boxes - even though video is ON.

I've gone through all my settings and the community... and what I'm seeing tends to focus on this happening during screen sharing. I cannot see a screen share OR any of the participants at all during the meeting from the moment I join.

Any suggestions? I've updated zoom and my computer.
Thanks!

[MGSR · Accepted solution]

Hello @huntedtreasure,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article on for troubleshooting black/grey boxes over screensharing.

Let us know if t his helps or if you need further assistance. 

[MGSR]

Hi @huntedtreasure!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[huntedtreasure]

Thank you. While my situation was different (I only had this problem when I was not hosting the call and it was not just during a screen share but every participant and myself was black boxed), it did seem to work after I took care of the driver problem. I am on a mac and the process was different than explained in the link above but I appreciate you sharing this solution. Thank you! It's all fixed now.