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Cannot reinstall

Doublejay
Newcomer
Newcomer

‎2021-08-22 04:37 AM - last edited on ‎2022-03-21 10:14 AM by Community Moderator | Employee

Last night while on a Zoom call my PC froze and eventually dropped me out. I tried to get back in but couldn't. I decided to uninstall Zoom and reinstall. The reinstall gets to about 50% and then fails. Any suggestions on how to fix whatever problem there is on the laptop?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-10-07 11:10 AM

Hey @Doublejay, do you know if your system is a 64bit or 32bit system? 

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Zoom Community Moderator
he/him/his

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