Cannot delete cloud recording

[rsb1]

Error says "Cloud Recording has been disabled. Delete existing recordings or purchase additional storage to continue to record"

When I go to recordings, there are no recordings there.

There is no Trash tab/link so cannot see/delete what's there.

I am the account admin and only user. I have an active (basic) Workplace Pro account (and Webinar subscription).

How can I delete recordings from trash?

thanks all!

[jdott16]

Hello   @rsb1

It appears Cloud Recording may be disabled on your account. I would verify in your Account Settings and Personal Settings that Cloud Recording is enabled if you have an active Pro account and then you should be able to delete your cloud recordings.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[rsb1]

Sorry, this does not work. I only have a free account currently so enabling the ability to manage/delete storage is not possible.

[CarlaA]

Hi @rsb1 I just wanted to let you know that I’ve marked @jdott16's response as the accepted solution as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

[jackheathwriter]

Hi Carla! I have a related issue. Last year I had a paid account for work, but currently I have a free one. For the last month I've recieved an email every day ("Your Zoom account has used almost all of the available cloud recording storage") but the "manage recordings" link doesn't work. It leads to a page which only says "Account is not paid. (2,015)" and gives no option to delete any of the recordings. Can you help?

[rsb1 · Accepted solution]

What worked was going into settings and setting cloud recordings to auto delete after 1 day. Then wait a couple days for recordings to auto delete and go back to that setting and reset it to 30 days or whatever.

[rsb1]

Sorry that solution did not work, see my solution in reply to Jack below.

[roshentez]

I have the same issue. my account was pro and they downgraded it to basic and they don't even respond to my emails. this is totally unacceptable as I've had zoom pro for YEARS. How can I get this resolved? 

[rsb1]

What worked was going into settings and setting cloud recordings to auto delete after 1 day. Then wait a couple days for recordings to auto delete and go back to that setting and reset it to 30 days or whatever.

[MGSR]

Hello @roshentez,

Welcome to the Zoom Community! We're glad to have you here. 

I'm sorry to hear that your account has been downgraded to basic. Once you upgrade to a Pro account, you will regain access to your cloud recordings, provided they haven't been deleted.