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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Cannot access technical support

gmarshman
Newcomer
Newcomer

‎2025-05-06 02:50 PM

Is access to technical support provided with a Basic account? I'm having a technical issue and Technical support does not recognize my account. 

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2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

‎2025-05-06 10:15 PM

Zoom Community IS tech support for most issues.

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-05-07 08:59 AM

Hello @gmarshman,

Welcome to the Zoom Community! We're glad to have you here.

You can sign in to your Zoom account and visit https://support.zoom.us/hc/en-us/articles/201362003 to view other available support options based on account type.

Thank you, and have a good day.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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