Can't use virtual background without green screen for MacBook Air

[fncp]

I have met the requirements, i.e. having a Zoom version of 5.7.6. and a MacOS greater than 10.13. I am using the M1 chip. Still, I could not uncheck the option for I have a green screen. Please help!

[Bri · Accepted solution]

Hi @fncp! What exactly happens when you attempt to uncheck "I have a green screen"?

https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

[fncp]

Hello!

It has mentioned that I didn't meet the requirements.