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Can't update zoom

Dieter_CF
Newcomer
Newcomer

‎2023-05-25 05:02 AM

I use the version 5.11.3 of zoom. I tried to update to the recent version. When I start the setup-exe - instead of an installation - I get the usual window for starting a meeting. This however is not possible because of my old version. I can participate a meeting only via a browser. What is my mistake? Thanks a lot.

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1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-05-25 05:22 AM - edited ‎2023-05-25 05:26 AM

Hello,

 

one approach would be the following:

 

  • uninstall the Zoom application
  • Reboot your computer
  • download the Zoom client and reinstall

https://support.zoom.us/hc/en-us/articles/4415294177549-Downloading-the-Zoom-desktop-client-and-mobi... 

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

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