Can't see avatar on thumbnail or non-video screen
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2022-02-13
08:36 AM
- last edited on
2022-04-29
01:29 PM
by
Bri
I recently added an avatar to my Zoom account. (it's the same as my account picture.) However, when I attend a church meeting on Zoom, my avatar doesn't appear by my name on the participant list--all I see are my initials--and it doesn't appear on my window when I turn video off. How do I make the avatar appear in both places?
Thank you.
![andrew2 andrew2](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
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2022-02-14 05:08 AM
This may be in the settings for the host. They will have opted for names and not photos, which is quite normal in this kind of meeting.
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2022-02-14 05:18 AM
I'm sorry, andrew2, but that doesn't seem to be the case here; some other people have photos and thumbnails, and some don't. How do I activate the photo and thumbnail?
![andrew2 andrew2](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
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2022-02-16 12:19 PM
HEllo Thats interesting. Ive not come across that one before. Sorry
![CreativeLight CreativeLight](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
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2022-03-18 11:42 AM
I don't remember having to worry about this before. I have a profile pic and name on my account. However, when I click a zoom link from my email that does not show. I have to remember to login to Zoom from the browser FIRST before I click any email zoom links for my profile pic and name to show. Why is there not a way in the Zoom client to log in so shows pics. I have several times had to leave a meeting, log in first, then click link again to join to have my profile pick show (versus just black with name specified by Host if I forget to sign in on browser first). In fact, why doesn't the client just do it by asking for user login if have a zoom account before opens client?
![LSPHILA LSPHILA](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
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2022-03-21 05:52 AM
I've had the same problem all of a sudden. Must be a new update glitch. Hopefully will be fixed soon. I can't figure out how to get my avatar visible at all except in my profile.
![Kerryt Kerryt](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
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2022-04-21 06:35 PM
Same problem Lost avatar in meetings of a beautiful sunset. Only black background and white head shows in meetings, Zoom please fix this glitch!!
![aungaungkhant aungaungkhant](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
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2022-05-30 01:24 AM
Thank you
![](/skins/images/D93763A9F3C55DDBB87E6BD01E11D3E8/responsive_peak/images/icon_anonymous_message.png)