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Can't launch a meeting


Hi everyone,


I lead a small (fewer than 10 participants) weekly Zoom meeting with two other users. Signing in to our account is not an issue. However, I cannot launch the meeting. I receive the following error message: "Your email sign in is disabled." Both of the other users are able to launch meetings. I called Zoom live support, but received a message saying our account does not include live support. The ChatBot was unhelpful.


Thank you for any information you can provide!



Community Champion | Customer
Community Champion | Customer

Most likely the account admin (account owner) has disabled it. Are the others signing in using SSO or another method other than email/password?

Thank you for your reply! The other user (who is not the account owner) is able to launch meetings just by using the email/password that we share - not SSO or another method.