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Can't launch a meeting

ZoomUser1111
Newcomer
Newcomer

‎2024-05-18 07:29 AM

Hi everyone,

 

I lead a small (fewer than 10 participants) weekly Zoom meeting with two other users. Signing in to our account is not an issue. However, I cannot launch the meeting. I receive the following error message: "Your email sign in is disabled." Both of the other users are able to launch meetings. I called Zoom live support, but received a message saying our account does not include live support. The ChatBot was unhelpful.

 

Thank you for any information you can provide!

 

Topics:
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2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-05-18 12:02 PM

Most likely the account admin (account owner) has disabled it. Are the others signing in using SSO or another method other than email/password?

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ZoomUser1111
Newcomer
Newcomer
In response to storyhub

‎2024-05-19 05:35 PM

Thank you for your reply! The other user (who is not the account owner) is able to launch meetings just by using the email/password that we share - not SSO or another method. 

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