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Can't download a recording, there's an error.

Luzie
Newcomer
Newcomer

‎2025-06-25 08:25 AM

Hello everybody!

 

I had a meeting last week, that I had to record, I selected the "save in the cloud" option, everything went fine. I did a 2 minute video first, stopped and recorded another one, the one that I actually need. Once done, I tried to download everything, and I can only see the first 2 minute video, not the second one. There's a .txt file indicating a code error, I will copy and paste this:

 

06/24/2025 23:16:03:610 : [R140]:122,1750,40,38116504,0
06/24/2025 23:16:03:610 : [S503]:183,9240729,84
06/24/2025 23:16:03:610 : [S503]:183,3604633,84

 

This was from a regular PC, and I'm using the 6.4.7 version. Do you know if there's any chance that I can recover this recording, and what should I do?

 

Thank you in advance! 

 

 

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