Participants Can’t Message Hosts Even When "Host Only" Option is Enabled

[tuzonlilne]

I’m experiencing an issue with the in-meeting chat settings. I’ve configured the chat so that participants can only message hosts and co-hosts. However, when I select the “Host and co-hosts” option, the chat gets completely disabled — participants are unable to message anyone, including the hosts.

I’ve double-checked the settings both in the Zoom desktop client and on the Zoom web portal. The chat feature is enabled globally, and “Participants can chat with: Host and co-hosts” is selected. Despite this, the chat window disappears entirely for participants, as if chat is turned off altogether.

Could you please help me resolve this issue or clarify if there is a bug or a conflicting setting causing this behavior?

Best regards

[storyhub]

Participants need to create a "new chat", select the name of the host device then they can send a message. Each participant will appear as a separate tab on the host end.

If this works please click accept as a solution.

[tuzonlilne]

So, doesn't the host have the chance to see only the messages sent to him as a chat stream? because host could see the people who sent him messages in a stream without even having to choose them.