Can not see other person's video/ camera

[Zery]

Hello every one

My device still uses zoom normally, but recently my zoom has the problem: Lost the other person's video, I can't see them.
I have uninstalled zoom and reinstalled it twice, downloaded the new zoom and still have the same problem.

Can you help me? 

Thank you.

[Eliot]

hi zery,

maybe the there is an issue with the other person's video.

can the other person see your video?

you may consider asking the other person to check their video.

here is a support article that may help to troubleshoot.

Joining a Zoom test meeting - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Zery]

Hi Eliot,

Thank you for your reply to my question.

other people can see me, but I can’t see them.

I have an English class that uses zoom to talk with other students.
But all of them, I can’t see, although they can see me.

I checked my zoom’s setting, I also uninstalled and reinstalled new zoom. The problem has been resolved.

How can I fix it?

thank you 

[Eliot]

hi zery,

zoom has a feature to stop incoming video.  maybe this is accidentally enabled.

please see

Stopping all incoming video in a meeting or webinar - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Zery]

Hi Eliot.

Thank you for your suggestions.

I will try to stop incoming videos.

After that I will let you know how it is.

[Eliot]

hi zery,

you do not want to stop incoming videos.  just make sure that this option is not enabled.

thanks,  eliot

[Zery]

Hi Eliot,

Oh Yes, it is not enabled. 

Thanks

[Eliot]

hi zery,

you might try completely removing your zoom client or app and then reinstalling.  for windows client, you will need to run cleanzoom.  

please see support article.

Uninstalling and reinstalling the Zoom application - Zoom Support

if this does not work, please supply some details on what device (pc, mac, iphone, android phone) and operating system you are using. 

did anything change about the same time this issue started such as a new computer, an upgrade to the computer's operating system, a new or updated zoom client, a change in your firewall, a change in your internet service provider, etc.?

possibly could be some meeting setting or network issue.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Zery]

Hi Eliot,

I will uninstall and reinstall it again.

my pc is Lenovo, and uses win 10.

Well, before this issue started, my zoom still works well.

but I can’t cut the screen by the way press shift+window +S, so my dad checked it for me. Although this problem has not been resolved yet, but my zoom started having this issue.