Can logon to Web but not App

[Jerilgatwith]

I cannot logon to the App on several different machines. Resetting password does not help. Logging into the web works fine every time. Is there a lockout somewhere that I am not aware of? The account is a corporate assigned id. Thanks.

[phil_zoom]

Hi Jerilgatwith - when was the last time you successfully logged into the Zoom Desktop App? You mention that your account is corporate provided - is your company requiring that you use mfa or sso to login?

[Jerilgatwith]

Issue first observed 12/10. I have daily Zoom meetings that worked before that. No we do not use MFA or SSO yet for Zoom.

[shirleybalogh]

can't logon to webcast

[Jerilgatwith]

Update - fresh installs of app, upgrade to latest app are no help. Another password reset today and web works but app (on multiple devices) will not accept it.

[2107890]

having the same issue except with a personal account. can log in to web but not mac desktop app

[DanJames]

Having the same issue

[B-Dubya]

Same issue here on new account. Can log in via browser (Chrome) and on phone but not on PC desktop app.

[Fibi]

Same here, cannot log into the app. but can log into the site.