Camera problems

[Hogan]

I can’t connect my camera. I have a Microsoft surface?

[RN]

Hey @Hogan, according to Microsoft Community, you're able to, however, you need to disable the built-in camera first so you can use the external camera.

So here's how you can disable the built-in camera : 

Right-click on the Windows 10 Start button and select Device Manager. In the Device Manager window that opens, select the plus sign to expand imaging devices. Right-click on your built-in camera's name and select "disable device" from the options available

From there you should be able to use an external camera and see if Zoom recognizes when opening! Also, ensure you're up to date on the latest Windows Surface version as well as Zooms latest version.