Solved: Camera not working after upgrade to 5.10.4

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Camera not working (black screen) after upgrade to 5.10.4. I have tried almost everything to solve this problem - no effect.

Please could you say how can I solve this or return to the previous version?

My laptop is Lenovo (if it matters), camera app on windows is working correctly.

1 ACCEPTED SOLUTION

Hmmmm, the problem fixed by turning off Kaspersky anti-virus 🤔

View solution in original post

1 REPLY 1

Hmmmm, the problem fixed by turning off Kaspersky anti-virus 🤔

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

Camera not working after upgrade to 5.10.4

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Ecosystems

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

Community User Groups

Programs

Location and Language

Industry

Community Help

All Support

Community Resources

Community Events

Community Events

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

Camera not working after upgrade to 5.10.4