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Blurring Background

Chubba
Newcomer
Newcomer

Hi

 

I use Zoom on the Android App and the blur background option is not available. I believe I meet all the technical specifications (my phone is Huawei Nova 4) and using the latest version of the App. I've also tried using the iOS version on iPhone XS Max and that's not working either.

 

Are there any other steps I need to take to enable this option?

 

Thanks

 

2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @Chubba, do you have the setting enabled within your Zoom account settings at https://zoom.us/profile/setting > Virtual background 

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Zoom Community Moderator
he/him/his

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Chubba
Newcomer
Newcomer

Hi RN

Yes, forgot to say that the setting has been enabled too. Are there any other suggestions?

Thanks