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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Blur option and custom backgrounds disappeared

Deb255
Newcomer
Newcomer

‎2024-11-10 01:29 PM - edited ‎2024-11-10 01:38 PM

I was recently prompted to update my Zoom version and now, on my desktop computer in my personal Pro account, I suddenly no longer have a blur option and my custom backgrounds have disappeared. Also, when I click my profile picture, no "settings" options is displayed and I have no way to access any background options. However, I still have those options with a separate business account, where I am not the admin. So the computer/processor is not the problem.  I think the system thinks I am not the admin even though it has me as the "owner." How do I get those options back?

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jdott16
Community Champion | Employee
Community Champion | Employee

‎2024-12-05 11:19 AM

Hello,

 

I would recommend reviewing the following community post which should address your question: https://community.zoom.com/t5/Zoom-Rooms-and-Workspaces/I-want-to-blur-my-background-but-that-is-not...

 

I hope this helps!

 

Thank you,

Jake

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