Blur Background

[MeganK2]

Hello,

I have followed all the instruction and the option to blur background is simply not available.  I presume it may be linked to now running the latest version fo zoom.  Though when I go into my App Store of laptop and phone it says its up to date.  I asked in the support area a week ago and have yet to have anyone get back to me.

Thanks 

Megan

[ExpertswhoJohn]

hi @MeganK2 

Blur uses alot of computing power and is not enabled on lower spec machines which the zoom app thinks will not be able to process the blur and give a good connection,
hope that helps

all the best
John