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2024-10-14 05:24 PM
When I share a screen in a meeting, other participants see black rectangles hiding the part of the shared screen, which is the video and toolbar in my vision.
https://photos.app.goo.gl/LEG1jwo82JmzHuYw9
I already tested many solutions by changing many settings (e.g., capture with window filtering, optimize to video sharing) to solve this issue, but it did not work for me.
I would appreciate it if you showed me how to solve this issue.
Solved! Go to Solution.
2024-10-15 08:27 AM
Hello @Tomoya1
I would visit the following articles/posts to see if the troubleshooting here assists:
Here are a few other points on this issue that I have seen recently that I would like to share:
If your CPU is Intel Iris Xe Graphic, please update the driver to the latest version, Intel fixed a problem in 32.0.101.5972, this fix is for this CPU type only.
Lastly, this screenshot should assist with some more detailed expected behaviors concerning this issue:
I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.
Thank you,
Jake
2024-10-15 08:27 AM
Hello @Tomoya1
I would visit the following articles/posts to see if the troubleshooting here assists:
Here are a few other points on this issue that I have seen recently that I would like to share:
If your CPU is Intel Iris Xe Graphic, please update the driver to the latest version, Intel fixed a problem in 32.0.101.5972, this fix is for this CPU type only.
Lastly, this screenshot should assist with some more detailed expected behaviors concerning this issue:
I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.
Thank you,
Jake
2024-10-15 09:00 AM
Thank you @jdott16
The solution "Go to Client Settings > Share Screen > Advanced > select Auto mode Screen capture mode, and turn on hardware acceleration for Screen sharing" worked for me!
I appreciate your detailed explanation.