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Black Video Screen

bb7
Newcomer
Newcomer

‎2023-06-21 01:29 PM

Hi Zoom Community,

 

I am running Windows 11 on an HP Elitebook laptop. My video screen is black on Zoom.

 

However, my video works with all other video conferencing platforms (Google Meet, MS Teams, etc.) so it's not a hardware issue. I have tried all Zoom troubleshooting articles -- disabled anti-virus applications, updated video drivers, and restarted my computer but still cannot solve the issue. 

 

Hoping the Zoom community can assist!

 

Thanks.

Topics:
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4 REPLIES 4

bb7
Newcomer
Newcomer

‎2023-06-26 12:46 PM

Bumping this question. Really need a solution to this.

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TWC
Newcomer
Newcomer
In response to bb7

‎2024-01-22 04:33 PM

I'm in the same boat with bb7.

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DeniseLahat
Community Champion | Customer
Community Champion | Customer

‎2024-01-30 11:13 AM

after reboot did you immediately try zoom?  If you have Google meet or Teams open it may cause issues with Zoom.  Can you send a screenshot?

Denise Lahat
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JoeK328
Explorer
Explorer
In response to DeniseLahat

‎2024-03-25 02:21 PM

I have the same issue, just started in the last few days. Have checked my Norton anti-virus to make sure it did not turn on a block of my video. Nothing is blocked. My video camera is working, I can see my video in the display. It works in Teams meetings. But in a Zoom meeting, the person I am meeting with is getting a black screen from me. And it has happened with 3 different people I have met with in the last few days. 

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