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Being asked for Two-Factor Authentication, but Never Setup 2FA

ElRay70K70H
Newcomer
Newcomer

‎2023-08-15 11:49 AM

We have an account that we cannot access because we are prompted for an authenticator code or recovery codes. The account in question has NEVER had two-factor authentication turned on and recovery codes were never generated.

 

The help chatbot is broken, because you can't create a ticket, or escalate the support request w/o sigjning-in, but the issue is that we can't sign-in --> Infinite Loop.

 

How can we contact support without logging in? How can we removed this two-factor authentication without contact support or logging in?

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