Being asked for Two-Factor Authentication, but Never Setup 2FA

[ElRay70K70H]

We have an account that we cannot access because we are prompted for an authenticator code or recovery codes. The account in question has NEVER had two-factor authentication turned on and recovery codes were never generated.

The help chatbot is broken, because you can't create a ticket, or escalate the support request w/o sigjning-in, but the issue is that we can't sign-in --> Infinite Loop.

How can we contact support without logging in? How can we removed this two-factor authentication without contact support or logging in?