Audio Output on Ubuntu 24.04 Not Working on Jabra Speak

[ska352]

Recently, my system got an upgrade from 22.04 to 24.04. Since then, Zoom can't output audio to my Jabra Speak 510.

* Music players, browsers, spotify can use the Jabra sucessfully. Not a general hardware support problem.

* Zoom can use the built-in speakers of the laptop successfully. Not a general audio problem with Zoom.

Since 24.04 (Noble Numbat), Pipewire is used as the audio backend system. So, I already played around with some settings here. The Zoom client for Linux seems to use PulseAudio which Pipewire supports with a compatibility layer (package pipewire-pulse). This is installed.

Has anybody faced something like this and has any pointers?

[richfeat]

Yes, same experience here. Kubuntu 24.04 updated from 22.04 on a Lenovo X1 Carbon. Audio from firefox and music clients plays fine on an Anker bluetooth speaker, but not from Zoom. Zoom can see the bt speaker and I have selected it in Zoom as a speaker and a microphone. The audio from the laptop speaker stops, but nothing from the bluetooth speaker. I have uninstalled the Zoom snap package and replaced it with the DEB version. This is exactly the same - no bluetooth audio. Sorry I don't have a work-round!

[ska352]

Thanks for sharing and for bringing up the BT topic. To be clear: My Jabra is connected via USB. Zoom can see it but not send any audio there.

[MGSR]

Hello there. Have you tried syncing the headset? You can check out this article for more information.

[ska352]

Hi Mark,

Thanks for following up. I appreciate your help.

The linked article mentions an audio setting "Sync buttons on headset". This setting is nowhere to be found in my audio settings. Maybe I overlook something?

Also, I don't care about the buttons on the Jabra Speak. I don't ever use them. I just need the audio. And the microphone does work with Zoom. It's only the speaker that doesn't work and only with Zoom. (At least as far as I can see and have tested.)

[rafal07]

Same issue on many laptops (ranging from i5-6th gen to Ryzen Renoir) with many Jabra's Speakers 510. Sad to get no answer from Zoom.  This manual helped me: https://askubuntu.com/questions/1514900/ubuntu-24-04-sound-issues-zoom-lenovo-ideapad-laptop . Works not perfectly, but works.