Audio Cuts Out Intermittently

[corydeburd]

I'm hoping someone can advise me on how to troubleshoot an audio issue. 

I have an issue where every so often my Zoom audio will cut out for 1-3 seconds although the video continues. While not frequent, it means I can miss key pieces of information.

(a) This is not a standard connectivity issue -- the video continues without lagging or interruption

(b) This is not a standard speaker/audio source issue -- it lasts only a few seconds and it does not occur on other programs, only on Zoom

(c) This is not an issue with the speaker's audio -- it occurs across a range of meetings I'm in and I'm the only one who experiences the loss

What can I do to troubleshoot?

[jd729]

Hello, everyone. I'm also having this same issue on a Windows 11 machine. 

I'm experiencing the same conditions as the original poster:

I'm experiencing an intermittent Zoom audio cutout (1-3 seconds) while video remains unaffected.

• This is not a general connectivity or speaker problem.
  • Video stream is uninterrupted.
  • The issue is exclusive to Zoom.
  • I am the only one affected in meetings.
• This leads to me missing crucial details, especially on client calls. This bit is concerning for me.

A permanent fix is greatly appreciated.

[jd729]

Hello everyone. I’m experiencing the exact same issue on my Windows 11 machine. Just checking in about a month after the latest reply - is there a more permanent solution or update to this?

[TracyKH]

I have same issue - if there is no solution will have to sadly use another platform - would be very grateful for a solution that stops this from happening as it makes meetings impossible, thanks

[MGSR]

Hello @TracyKH,

Welcome to the Zoom Community! We're glad to have you here.

Kindly follow the troubleshooting steps for audio issues outlined in this article.

If it does not solve your concern, please let us know.

[SanDiego92106]

The issue seems to be (at least for me) when I connect to an external bluetooth speaker.  The default windows speaker (which is crappy) on my HP Elitebook, will work fine but group says my microphone is terrible which is why I use the bluetooth.  But the bluetooth will cut out like 3-5 seconds every 10 min or so and sound coming out is garbled or sounds like a bad connection on the other end and then goes back to normal.  I've updated Windows drivers since going to a new laptop and Windows 11.  New Zoom installation, etc etc.  Updated bluetooth drivers etc etc.  Never had this problem on my old laptop with the same speaker and same ISP.  Has to be something with the new Zoom workspace currently 6.5.6

[xavier-ht]

It happens to me in every single call. But never in Google Meets or Teams. I use the last version of Zoom (6.6.10.69071) on mac book pro (brand new, updated), with Bluetooth headphones (Bose QuietComfort 35 II).

Any update on the ticket?