Assigning a License

[AriaT]

Please help! I do not understand assigning a license and I have been paying for Pro for a month without being able to use it. I try to add my name and it says I can't assign the license to myself? I'm the only one using it. I can't call because my account says it's Basic even though I pay for Pro. I have read the articles that tell you how to do it but I don't understand what they are saying. I'm so frustrated with Zoom that it is this difficult. I've spent hours and hours trying to figure it out. Thank you for your assistance!!

[CarlaA]

Hi @AriaT,
Thank you for posting to the Zoom Community. I apologize for the trouble you're experiencing while trying to assign your license.

Please review the response from @S_K herePaying for service - getting cut off , as I believe you'll find it helpful.

Let me know if that helps resolve the issue!