As Admin, how do I turn on the ability to upload virtual backgrounds?

[SearchDog]

I am trying to upload a virtual background, but when on Settings/Background & Effects/Virtual Backgrounds, I click the + sign to the upper right of the virtual background thumbnails and get the following message: "You cannot upload images or videos due to restrictions placed by your admin." I am the admin.

So, I went onto the settings for my account in my browser, and went through every setting, but could not find any place to toggle that feature on of off... what am I missing?

Thank you for any assistance you may be able to give on this matter. I have an important biz meeting upcoming and need to upload a particular virtual background for my presentation. Thank you!

UPDATE: I went to Zoom Management/Zoom Rooms/Account Settings/Account Profile and under Setup, I clicked the Virtual Background with Greenscreen toggle to on/enable, but it still will not allow me to upload any background images.

[storyhub]

More than likely you need to turn on "Allow users to upload custom backgrounds" in the web portal. After you login to your account in a browser go to admin > account management > account settings > in meeting advanced > virtual backgrounds make sure it is turned on then check Allow users to upload custom backgrounds.

[ninjamokumoku]

I am having the same problem, but only recently with the newest (for now) Zoom update (version 6.3.6). I used to be able to upload my own images for the background, but no longer. I am the administrator. I have done everything suggested: go to web portal, login to my account in a browser, go to admin > account management > account settings > in meeting advanced > virtual backgrounds make sure it is turned on then check Allow users to upload custom backgrounds.

NOTHING works for my paid Zoom account. 

Someone then suggested that I uninstall Zoom and install it again. After that, I lost all of my previously stored backgrounds! How can I upload (again) my own images and videos to the virtual background?
I am using a MacBook Pro 13 with the Apple M2 Max, and running OS Sequoia 15.2

[Bri]

Hi @SearchDog, did the response provided by @storyhub help you?  

[RandHoch]

This is VERY frustrating.  I had two important virtual backgrounds for years -- and now they are gone.  I have tried Chatbot support, which was useless.  I tried the technical support phone line, but it was askingfor numbers I cannot find.  Is there a way to talk to a tech support human being by phone with just my account number?

Thank you.