Access to cloud-recorded meetings

[LaurenBR]

Hello, I need help accessing my cloud-recorded meetings. My company suspended the Zoom subscription without informing me, and I lost access to the recordings. I need to download interviews that were stored exclusively in the Zoom cloud. Does anyone know how I can regain access to these recordings?

[MGSR]

Hello @LaurenBR,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry to hear what happened. To regain access to the cloud recordings, you would need to resubscribe.

Please let us know if you need further assistance.   

[LaurenBR]

Hello Mark,

Thank you for your response. I would like to clarify: does my company need to reactivate the corporate subscription, or would it be sufficient for me to purchase an individual plan to regain access to my recorded meetings?

Thank you in advance for your help!

Lauren

[LaurenBR]

Hello Mark,

Thank you. I would like to clarify: does my company need to reactivate the corporate subscription, or would it be sufficient for me to purchase an individual plan to regain access to my recorded meetings?

Thank you in advance for your help!

Lauren

[MGSR · Accepted solution]

You can purchase an individual Pro plan using the same account/email address, and you'll retain access to your recordings.