About Far-end camera control

[stang2019]

What kind of camera supports Far-end camera under macOS? Is Zoom only picking UVC camera? I implemented virtual camera with all PTZ features, but Zoom never query for the PTZ control when remote side requesting and caphost scanning camera devices.

[GreggG_aka_4G]

Hello Stang2019, just want to confirm that for both users they are configured for Far-end camera control? 

Additional information can also be found here: https://support.zoom.us/hc/en-us/articles/203028599-Managing-Far-end-camera-control

https://support.zoom.us/hc/en-us/articles/204065759-Zoom-Rooms-Camera-Controls 

[stang2019]

Yes, I have two cameras in host(One real USB camera Brio and one virtual camera, the virtual camera represents a PTZ camera Aver TR311), remote side user can switch camera after requested camera control, only the UVC camera shows PTZ control on the remote side, the DAL plugin one won't show, and the caphost log seems not query the DAL for the feature.

[GreggG_aka_4G]

Understand, I will have a support ticket created for further troubleshooting around your situation.

[stang2019]

Do you mean you created a ticket for this case? if so, you guys are welcome contact me for reproducing the problem

[GreggG_aka_4G]

Correct, you will be receiving an email from us here at Zoom. Have a great rest of your day!

[stang2019]

Thanks a lot, you have a great long weekend!

-Steven