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20% of the time I'm on a Zoom call the voice of other people in the call is garbled

RegenQueen
Newcomer
Newcomer

‎2024-06-23 10:18 PM - edited ‎2024-06-24 09:50 AM

20% of the time I'm on a Zoom call the voice of other people in the call is garbled. I am the only person who has this problem on the call. When I use transcription apps such as Otter.ai it also cannot pick up the voice and is not able to transcribe properly when this occurs. Other times it works fine. My upload and download speeds are extremely high, so why is this happening? I'm on the latest version of Zoom using an android laptop.

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2 REPLIES 2

dhymson
Newcomer
Newcomer

‎2024-12-04 01:05 PM

I have this same issue. Has anyone got a solution?

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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to dhymson

‎2024-12-12 09:19 AM

Welcome to the Zoom community, @dhymson! You can check out this resource for troubleshooting audio issues. Please let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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